Privacy Policy

At Vale Property Solutions Limited we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this site.

Our Privacy Policy should be read in conjunction with our terms and conditions. We do occasionally update this Policy so please do return and review this Policy from time to time.

Information we collect

In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:

i. Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
ii. Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information or makes a purchase. .
iii. Information provided to us when our visitors communicate with us electronically for any reason.

How do we process your personal data?

Vale Property Solutions Limited complies with its obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data: by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that sufficient technical measures are in place to protect personal data.

We use this personal data for the following purposes:

• Communicating with you
• Making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information
• Providing our services
• Auditing, research and analysis in order to maintain, protect and improve our services
• Protecting our rights or property and that of our users
• Developing new services
• Administration of Billing and Financial Records
• Processing of Credit / Debit Cards and Direct Debits
• To keep you informed of our latest promotions, news and events.

How do we store your personal data

Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

How long do we keep your personal data

We keep data in accordance with Guide to Data Protection – Principle 5 Retaining Personal Data, we retain all records while you have on-going services with us, if you do not have any services with us your data may be held for a maximum period of 6 years for account purposes only.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

Disclosing your personal data

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

i. Where we sell any or all of our business and/or our assets to a third party.
ii. Where we are legally required to disclose your information
iii. To assist fraud reduction and minimise credit risks.

Project Management

We use a variety of tools to manage your project throughout its life with us, this includes relaying your information onto Third Party Software for internal use only, these include:
Trello, Slack, Google Drive, One Drive, Dropbox. Please refer to these sites’ individual privacy policies for further information.

Google Analytics

We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about which pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en_uk/analytics/privacyoverview.html

• We use Google Analytics to analyse the use of our website.
• Our analytics service provider generates statistical and other information about website use by means of cookies.
• The analytics cookies used by our website have the following names: [_ga, _gid, _gat, AMP_TOKEN, _gav_, __utma, __utmt, __utmb, __utmc, __utmz, __utmv].
• The information generated relating to our website is used to create reports about the use of our website.
• Our analytics service provider’s privacy policy is available at http://www.google.com/policies/privacy/.

Social Media

This website does include social media sharing buttons to 3rd party sites such as Facebook, Twitter, Instagram, Google+ and LinkedIn, which may set 3rd party cookies. Please refer to these sites’ individual privacy policies for further information.

WordPress & Security

We use WordPress cookies on our website to administer the website and to prevent fraud and improve the security of the website (named AIOWPS and All In One WP Security & Firewall)

THIRD PARTY LINKS

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

International Transfer

Due to the nature and global distribution of our business, at times your data will be transferred outside of the European Economic Area (EEA) for the purpose of: Email Services, Technical Support and Backup Services.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Accessing and Updating Personal Information

When you use our services, we make good faith efforts to provide you with access to your personal information and to correct this data if it is inaccurate.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time.

Contact Details

To exercise all relevant rights, queries or complaints please contact us in the first instance on 0808 225 2525 and by email info@valeproperty.net or in writing to:

Alex Vale – Data Protection Officer
Vale Property Solutions Ltd,
3 Sunninghill Close,
East Sussex,
BN3 8JD,
United Kingdom.

Legal framework

Your rights under the General Data Protection Regulations 2016

The right to be informed
You have the right to be informed about what data is being collected, how and why it is being used and any 3rd parties that rely on the information.

The right of access
You may request details of personal information which we hold about you.

The right to rectification
If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible. We will promptly correct any information found to be incorrect.

The right to erasure
Where the data we hold is not required for legal or medical record keeping you may request that it is erased.

The right to restrict processing
If you believe the data we are processing is incorrect you may request that the data is no longer processed until corrected.

The right to data portability
You may request that the data you have provided be transferred to another data controller in a machine readable format.

The right to object
You have the right to object to the processing of your data.

Rights in relation to automated decision-making and profiling are not currently utilised by Vale Property Solutions Limited

Further information can be obtained from the Information Commissioners Office website https://ico.org.uk

You can contact the Information Commissioners Office help line on 0303 123 1113